Accommodation Guest reviews
"The staff were fantastic and the spa facilities were very good and clean. The breakfast was amazing."
"Been coming here for several years with the family and thoroughly enjoy the spa and general service with added value of being able to walk into Marlow by the river - Mervin really made our recent stay and helped resolve a booking error to everyone's satisfaction"
"A great hotel stay over the Easter weekend. Service and facilities impeccable. Staff super friendly and helpful. Excellent facilities for kids. Cannot recommend to stay here enough!"
great hotel stay over the Easter weekend. Service and facilities impeccable. Staff super friendly and helpful. Excellent facilities for kids. Cannot recommend to stay here enough! "
"My sister and I had a wonderfully relaxing weekend at The Crowne Plaza Marlow. The staff, without exception, were so attentive, kind and helpful. We enjoyed the food; great choice and beautifully presented".
"Stayed here as part of the Legoland package. Would thoroughly recommend for families. Stayed in a spacious family room with two queen beds. Very calm and quiet and a great night's sleep.
Leisure facilities are great with an indoor pool, jacuzzi, sauna, steam room and a brilliant outdoor hot tub and seating area overlooking the lake. Saw lots of wildlife from the hot tub - squirrels, robins and rabbits. There's also a small play park in the grounds. The staff were lovely and even arranged a 12pm check out so we could have one more time in the hot tub!
Food is expensive but no more so than usual hotel prices. However it is worth every penny as it is delicious. We ate from the bar menu every night including a delicious curry."
"My husband and I were made very welcome by all staff we met from the front desk to the dining room staff. The breakfast couldn't be better with everything you could wish for from fruit, pastries, beverages, to a full cooked breakfast. The evening dinning experience was very good, the food was excellent and the were staff friendly and very helpful. Swimming pool was good, I especially enjoyed the outdoor hot tub!"
"Overall a wonderful night away. The staff were polite and friendly, the room was comfortable and clean and the surroundings were beautiful. We had a curry for dinner in the restaurant which was delicious. Breakfast was equally as nice with lots to choose from. The spa was lovely with lots of loungers, pool, jacuzzi, steam room, sauna and an outdoor hot tub. We will definitely be booking again."
"Efficient check-in. Good size room. Good room facilities."
"A very enjoyable stay. Comfy rooms. Would stay again when in Marlow."
"Lovely place to stay away from it all, a quiet place with lovely walks along the Thames at your fingertips"
"This hotel is tucked around the back of Marlow and to be honest I wasn't quite sure what to expect when driving through the industrial estate to get there. But once in the grounds of the hotel, it is fabulous. My friend and I went for a spa break and the facilities and treatment were great. We had dinner in the restaurant and that was amazing. The room was enormous as was the bed and very clean and comfortable."
"very enjoyable stay. Comfy rooms would stay again when in marlow again."
"Great hotel at a good price. Superb bed, and excellent size room"
"Very comfortable Hotel with attentive staff. We used the food service, the curries were especially delicious at the end of a long day and the breakfast was equally as good after using the Spa facilities to kick start your day! Rooms spacious and the bed was comfortable. Overall a really nice break"
"Great staff who really look after you. The desk staff and Breakfast supervisor are extremely good and courteous. Location is great - next to Thames and you can walk to Marlow along the river tow path or via the public footpath through the residential area. "
"Great hotel. Clean and comfortable. Well signposted. Excellent breakfast. Wonderful service"
"The staff at reception were very friendly, the room was very clean and bed very comfortable. Staff in The dining room staff were very friendly and to put ice on the cake was the food was delicious and presentable"
"This is a really nice hotel. Well appointed clean and attentive staff "
"Bit out of town but not that far really. £5/6 on uber. Staff are amazing can do enough for you. Good breakfast, ample parking and a good bar with great view across the lake"
"Great location with lakeside view. Friendly and welcoming staff"
"We came to this spa & hotel for a birthday break. The hotel, the staff & the amenities were all brilliant. The staff were incredibly attentive, pleasant to speak to & were very helpful. The food in the restaurant for both breakfast & dinner was to a high standard. The buffet breakfast was actually hot as was the toast & coffee. The evening meal was also good quality food & it tasted very nice.
We used the hotel spa facilities; again everything was great, it wasn’t too busy & the outdoor hot tub with a view of the lake was a pleasant surprise."
"Lovely and relaxing
Me and my boyfriend stayed here for the night as our anniversary present. We only came for a relaxing night away so we didn’t use any of the facilities apart from room service. There is a lot of parking which is good, the hotel is easy to get to and when you get near, the directions are very clear. When we got there, we were checked in by Karim and he was very friendly and helpful, checked us in quickly and made us feel very comfortable. The room was very big and spacious and clean. Powerful shower and huge bed! Also the room service food was amazing, could have eaten it twice! We will definitely return at some point!"
"Very nice spacious room, very comfortable bed and well appointed bathroom. Heating controls very responsive and effective. Very enjoyable dinner with very attentive, smiling staff. Enjoyed the pool. "
"Staff exceptionally helpful
Exceptionally welcoming reception, very helpful and friendly staff throughout the hotel. Nothing was ever too much trouble. Stayed in a lovely king size room. Clean and comfy bed. Modern decor bathroom with a large bath and separate shower cubicle.
Nice large swimming pool, great little outdoor hot tub. Can be very popular at peak times."
"Vast Improvement from our last visit over 12 months ago
We were welcomed by two very efficient receptionists who allowed us to book in 2 hours early. They were very friendly. We had forgotten to check the time for booking in.
Our room was ready and was a delight. We had the second floor as requested, but we had been upgraded free of extra charge to a king size bedded room with fridge. Very spacious.
We made use of the spa facilities, with our grandsons who visited us.
It was clean, and was excellent and visually supervised through large glass walls by the spa staff and spa receptionist.
We didn't venture to the outdoor pool."
"Facilities and next to the river mean a perfect getaway"
"I love staying at this hotel and have for many years. It offers great access to the M40/M4 (London/Heathrow etc) and yet is nicely tucked away from the noise. Superb parking and facilities and very welcoming staff. Nice bar area and restaurant and during warmer weather outside lawn and lake."
"Stayed over the weekend and could not fault the service from start to finish. From approaching the front desk getting my key quickly to entering the large spacious room. Nice touch to have the hot chocolate for the kids. Rooms were clean and beds extremely comfortable. Dinner in the Restaurant was one of the best meals I have had. Staff were brilliant looking after the children. Sticky toffee pudding was a hit! Thank you to Pravesh and his staff for a wonderful evening The breakfast buffet was a feast to behold and gave the children great chance to try everything. The breakfast manager Pele was chatting to all and made the children feel special. We did not have time to go to the Leisure club but will take time to try the treatments. Saw other guests enjoying the outdoor jacuzzi Sunday morning! We will definitely be staying again. "
"-Staff at front desk were very accommodating and friendly on our arrival -Great service in the restaurant again, however the set menu was slightly disappointing. - Huge breakfast buffet( my favorite part) -Overall all staff were great and will be returning soon -Spa facilities were great."
"Staff at front desk were very accommodating and friendly on our arrival -Great service in the restaurant again, Huge breakfast buffet( my favorite part) -Overall all staff were great and will be returning soon -Spa facilities were great. "
"Loved the walk from the hotel along the banks of the River Thames to Marlow. Gave us a great feel for the place."
"The food was excellent and you were able to cater for my partner who is dairy and gluten free. Spa facilities were nice."
"Friendly staff, easy to get to. Great pool and delicious breakfast."
" Good grounds, nice staff and good food. The check in experience was good rooms were well presented and clean. Bar area was nice and the view from breakfast was good "
"Every one of the Staff were excellent. They were most attentive and friendly, The Restaurant food was very good, and the Indian dishes were a welcome addition to the regular menu"
"All very good breakfast very good selection and nice and hot Pillows to soft in room happy to come again"
"The staff were all very friendly and we were made to feel very welcome"
"It is always a pleasure to stay at Crowne Plaza Marlow. The food in the restaurant was very good and the reception staff are always courteous and welcoming."
"The Hotel was fantastic, Overall the hotel is clean and the staff were very polite, professional and helpful."
"Lovely welcome at reception. Pool and gym area very good. Enjoyed club room."
"Stayed at the Crowne Plaza Marlow and we were really pleased with the whole experience the hotel is easy to find and it has ample car parking, check-in and out was quick and efficient, good sized room/bathroom with comfortable bed, friendly efficient staff and a good breakfast."
"Just to say a thank you for last Thursday, the day ran smoothly and the facilities and staff were all excellent.
Dinner was great and no complaints from the team on the B&B. Overall a great experience"
"We recently had cause to stay at this hotel as we were having out central heating system replaced and we were facing one of the coldest nights of the year with no heating, or hot water. Wanting to stay locally in a nice hotel and remembering my reward points we booked into the Crowne Plaza in Marlow. And it was excellent with fabulous rooms, amazingly comfortable beds, literally no noise and a fubulous breakfast to boot. At the right room rate this is superb value for money."
"I’ve stayed at CP Marlow many times over the last decade for business and leisure. Still one of my favorites "
"We stayed here as a couple on a Friday night. When we arrived we were greeted by Karim, he was amazing so helpful and friendly. Really couldn't do enough. In fact every member of staff went above and beyond. Bar staff were excellent as were the restaurant staff at breakfast, who explained all the foods available etc. Food was delicious
The rooms are large and comfortable
Overall a lovely hotel would highly recommend if you're in the area."
"To The Manager,
Today my friend and I visited your hotel The Crown Plaza Hotel in Marlow .I would like to say how much we enjoyed our visit ,the spa was lovely the treatment very enjoyable (at 1300 on the 9th November ) both therapist were very good .
Outstanding throughout our visit was the warm professional welcome we received from arriving to leaving your staff certainly did go that extra mile and we would like to say thank you .
We are both retired British Airway Cabin crew and realise just how difficult your industry can be ."
Susan & Anna
"Excellent overall, lovely venue. Great Spa and pool. The check-in and out was excellent. The French manager was exemplary."
"An altogether excellent stay of 2 nights with my wife and 2 young grandchildren; welcoming , friendly and helpful staff. We enjoyed the bar and the children enjoyed the space and milk and cookies. Excellent hotel."
I just wanted to say a huge thank you to everyone who looked after us this weekend. The staff were so attentive, helpful and polite and they made us feel really special. The reception staff booked taxis for us and helped with lost keys etc. The rooms were lovely and it was great having them all close together.
Jo (hen) had the most perfect weekend and we have had nothing but positive feedback from everyone about the location and staff.
Also big thank you to the spa staff as everyone loved their treatment.
Thank you for sorting everything out for us.
Best wishes to you all.
"Stayed one night on business, platinum member so got upgraded to club room, large, well appointed with the biggest bath I have ever seen. Clean and comfortable.
Gym is good for a hotel, nice chap on reception at 06.00 in the morning, lots of equipment to use, didn’t use the pool but it looked good.
Had a bar snack in the evening, friendly guy behind the bar, waitresses who brought my food were friendly, food very good.
Breakfast, plentiful and a good choice,
Would return when in the area again."
"We arrived at the hotel and was greeted by one of the excellent reception staff, by the name of Karim, he was extremely helpful to us both and we were able to go to our room, within half an hr of arriving, we also asked for a room that was near to the lift, this also Karim was able to do for us too.
The Room was excellent and very comfortable, I went down to the pool, having never been to the hotel before I didn't know the outlay of the Pool area, the staff again were very nice , the whole of the changing room, pool and areas were very clean indeed and there was everything you would need in the changing room after your Jacuzzi and Swim too, the pool water was very nice and warm and also the Jacuzzi water was a good temperature too.
We wandered down to the bar later and was greeted by a very friendly barman, this morning we went down to breakfast and was greeted by more friendly staff, especially Mohan and Pele, who were very attentive and helpful, and listening to Pele's interesting stories he has been telling us too, and explaining the layout of the breakfast buffet, my husband and myself were very impressed with everything in the hotel and the staff and we would certainly stay there again, if we happened to be coming back to that area"
"We needed to stay overnight in the High Wycombe area for family reasons and did not like the look of any of the hotels in that busy town. Marlow is close by, so we chose the Crowne Plaza. We are pleased with our choice. The hotel is in a peaceful and attractive location with no traffic noise, what a bonus! The reception staff were courteous and attentive, and the hotel foyer is spacious, welcoming, and elegant. Our double room with two queen beds was good value for £138. The beds are really comfortable, and the bathroom is well-equipped, with both bath and shower. Everything was spotlessly clean. We could not work the air-con (our problem, not theirs!), so telephoned reception, and two technicians arrived immediately. They were helpful and polite, and I was most impressed with the service. Check out (we had to leave very early) was efficient. I can't comment on the spa or restaurant facilities as we had no time to use these, but we will definitely stay here again!"
"Was driving down from Edinburgh and nothing near London was available due to some sporting even that had all the rooms booked up. Every place i called just gave me the pat answer without checking. The Crowne Plaza Marlow was the first that took the time to look up some cancellations, etc. and found a room for me. Excellent customer service. The gentleman actually had to make a few phone calls regarding some of the room reservations and one larger party had cancelled a room...and i finally got one!
Great service. Breakfast was excellent. A nice full hot breakfast for only about 10-12 GBP ($15 USD). Worth it. London Heathrow / car rental return is about 30 minutes away. Clearly marked. Easy."
"We came for a meeting of a large group of friends, were treated with extreme courtesy throughout and looked after very well.
The facilities, from the bedrooms to the meeting room and restaurant were all immaculate and suited our needs ideally.
The barman, tended to all our requests as the clock struck midnight and beyond and was prepared to tend the bar for as long as we needed.
The reception and restaurant staff were always available and always helpful. They were good enough to allow us to extend our departure time with no fuss and no cost.
Interesting located the hotel is nonetheless in a tranquil setting with ample parking, well trimmed trees and hedges and a light and airy layout.
All positives, nothing at all detracted from a very enjoyable stay."
"Thank you to all the staff at the hotel who made our life easier by accomodating our requests - we were a group of 5 including one disabled guest - it was her first night away from hospital/residential care for 2 years (she had a stroke 2 and half years ago). Our waitress on the night was superb, so sorry I don"t know her name - but she was really wonderful. Breakfast team - thank you all so much, firstly for allowing us to use a quiet corner of the bar and setting up a full breakfast table for us, thank you for your attention - for checking if we needed anything further and for making breakfast a great experience. The food was fabulous (as it always is at Marlow) - thanks to all the F&B team."
" Lovely stay at Crowne Plaza, room was perfect, food was perfect couldn’t have asked for more. Massage was very good and the swimming area was nicely laid out. Front desk staff at the pool/gym area were very helpful and nice. 5/5 "
"Hotel is relaxed, welcoming and a pleasure to stay at. The staff are extremely welcoming, professional and very courteous."
"Excellent hotel,polite welcoming staff .Beautiful hotel lovely grounds.Spa treatments excellent. Food excellent."
"All my VIP guests were very pleased with their bedrooms & the service received last week, So thank-you & the hotel staff very much".
"Very courteous staff. The fresh and contemporary style of the hotel. the Spa area was peaceful and relaxing- just what I needed".
"Good hotel ... worth it ... nice staff ..... clean rooms..... outside hottub!!!"
"The rooms and service of staff was excellent in all my experience was good."
"Waiter and waitress were of exceptionally good approach. Prompt in delivery.
"All excellent as always."
"Very relaxing comfortable break with good gym access and excellent breakfasts."
"Would definitely recommend. We had a very comfortable, relaxed stay and found everything we needed. Staff were polite and professional, the room was clean and comfortable, and the spa facilities were lovely and relaxing."
"Another excellent Christmas visit to Marlow. The Hotel staff were all charming."
"Nice gym and pool superb club room."
"A very enjoyable stay at a quality hotel. The service was fantastic and I would totally recommend it :-)"
"Brilliant stay staff were very polite and helpful. could not fault anything at all with our stay. From the time we arrived until the time we checked out everything went really well for my daughters surprise. Thank you Crowne Plaza."
"Good Hotel, well situated and the service in the hotel is excellent. Rooms are clean modern and have comfortable beds with great bathrooms where everything works well. The Spa and swimming pool is a great facility. The breakfast buffet offers a wide range with fruits, cereals, muffins and pastries. Huge Car park in front of hotel and is secure."
"Me and my husband stayed here for our wedding anniversary. We both liked the room, it was clean and spacious. We visited the spa where we had a treatment each and then spent a couple of hours in the pool, sauna, Jacuzzi etc. We enjoyed the spa experience overall."
"Relaxing atmosphere. friendly and helpful staff. Excellent location."
"The staff were very friendly and accommodating. All our needs were met, the room was lovely and the bed was very comfortable. We had mentioned it was our anniversary and they gave us a few complementary treats! Everything was clean and the breakfast was very tasty. Overall, I would definitely recommend."
"Very friendly staff, wonderful spa experience. Loved the complimentary chocolates in the room."
"Attentive staff. Best Christmas dinner. We stayed in an Executive room which was very spacious and peaceful even though there were a few Christmas parties going on."
"The spa is lovely and the food was amazing. Reception staff extremely helpful and full of warmth towards us. They made our stay go smoothly and catered to all our needs."
"Very comfortable room with all I needed Great nights sleep - quiet and comfortable."
"Hotel was very nice staff were friendly. Clear rooms with good view and the bed was very comfortable."
"Reception welcome, receptionist remembered why we were there, room comfortable, bath and shower, nice areas in which to relax, spa. "
"The location & the excellent breakfast & service provided at breakfast, also good pool facilities."
"The all inclusive package was great value. The 3 course dinner we had was of great quality and was delicious . Our room was spacious, clean and very comfortable bed."
"The breakfast was one of the best I've had so far in the IHG chain! The gentleman on reception that checked me in was also of an impressive standard with customer service!"
"I was here for a wedding by myself. I was the Best Man for the wedding, and I needed to stay at a hotel that was close to the venue. The Crowne Plaza Hotel at Marlow was a perfect fifteen-minute drive away. Coming from America, I was absolutely terrified about driving on the opposite side of the road. The hotel staff was gracious enough to not only order a taxi, but also made sure that the cab company charged a reasonable price. It's the little things that count, especially for a shy little tourist like me. I would not hesitate in staying at this hotel again!
"Excellent staff nice hotel, marlow is a great place."
"Fantastic Hotel that I use Frequently. Location, Rooms and Service Excellent."
"Best hotel in the area if you are a business traveler wanting access to decent health and fitness facilities. Friendly staff."
"Very friendly staff, excellent facilities for a family get-together. Good breakfast with first class service. Quiet location and no late night noise. Convenient for a walk by the Thames."
"This hotel was a treat to stay at with its good location pleasant surroundings and easy access. The staff were helpful and polite with nothing too difficult. The staff made a first class team. Loved the spaciousness of the hotel, good design, outlook was lovely."
"A great hotel with excellent facilities. Stayed 2 nights. The staff were very friendly and chatty. Parking facilities were very good."
"Booked the Sunday spa package as it was our anniversary. Was a fantastic price for what we got, lovely food, staff extremely helpful and friendly,room spacious and clean. Marlow is a lovely village with quaint shops and plenty of pubs to choose from."
"Best hotel in the area if you are a business traveler wanting access to decent health and fitness facilities. Friendly staff."
"The staff at this hotel are very attentive and extremely friendly. The rooms are nice and big. Comfortable bed. Bar has good selection of drinks. Great breakfast. Would come back."
"Room was modern and had everything we needed. Bed was super comfy and quiet night so slept well. All staff we saw were friendly and helpful. Breakfast was tasty and good choice of food. Spa facilities good, enjoyed pool, jacuzzi, steam room and sauna."
Friendly, welcoming, helpful staff. Very attentive! Spacious rooms and communal areas."
"Very good value for money very impressed lovely location"
"Fab service, can't wait for the refurb! Wonderful service at this hotel. Spotless room. Great value price."
"We were not disappointed with our stay at the Crowne Plaza. Excellent service and the swimming pool and spa facilities were excellent also the gym. We thought the staff on reception were friendly and polite especially the Frenchman, he was so helpful. The bedrooms were spacious and very clean. We made the most of our stay and thoroughly enjoyed it, we shall certainly come back as we love Marlow too."
"A memorable stay with great service with courteous staff, excellent food and lots of amenities for leisure."
"We were not disappointed with our stay at the Crowne Plaza. Excellent service and the swimming pool and spa facilities were excellent also the gym. We thought the staff on reception were friendly and polite especially the Frenchman , he was so helpful. The bedrooms were spacious and very clean . We made the most of our stay and thoroughly enjoyed it , we shall certainly come back as we love Marlow too."
"The staff were very pleasant, room spacious, pool, sauna, steam room and jacuzzi were excellent. Spotless facilities and great breakfast."
"I like the facilities you have, gym, pool, sauna, steam room, and breakfast was really lovely. The suite I had was also really lovely."
"Manager and staff were very amiable, the overall hotel appearance was pleasing."
"Very nice hotel, staff were extremely helpful. We asked for a quiet room and we got one , had really good sleep. Reception phoned for taxis for us. Swimming pool was lovely, and I had a very good massage in the spa. Would definitely stay there again."
"The room was good, staff were excellent. Leisure facilities great. Good choice at breakfast."
"Your staff were amazingly friendly and helpful, from the cleaners, receptionist and restaurant staff especially."
"Crowne Plaza lies at mid-range in the IHG stable, and you expect a decent experience. Some reviews have complained about the location- but once you arrive there you feel you are in the countryside- a peaceful location with the occasional trundle of the single line trains running by...I liked this hotel- they put a map of the runs and walks you can do along the river next to the hotel- this is a really nice touch- and the maps are handy- even in this GPS age. Staff are excellent, friendly, genuine and professional- my status afforded me a pleasant upgrade on a multi-day stay- really appreciated. The rooms are good- functional but well-maintained and the bed is firm and good bedding and duvet. Staff are attentive at breakfast and room service. The breakfast is British, - it is very,very good. the environs of the hotel are outstanding considering its location- I was on business and felt truly relaxed even on the walk up from the car park past the water feature- it really did make me feel relaxed. If you want a beer in the evening there is a pleasant view onto open greenery to the river. All in all, this hotel made me feel valued and I was more than happy with it- it's a good choice and this is a good IHG option. My thanks to all the staff."
clubworldzilla - TripAdvisor
"We had a 2 night stay and found everything to be of a great standard. The staff were very bubbly and helpful, room was spacious and clean with a full bathroom, amenities were pleasant and the breakfast was very nice with a lot of variety. Overall I would definitely stay again when in the area."
Tjep2017 - TripAdvisor
"I write to thank you for having great people who are so professional, helpful and courteous. They made my family's stay very agreeable and pleasant. We will back for Xmas for a few days. "
"Recently stayed here for 1 night when visiting nearby area of Marlow. Stayed in a ground floor accessible room which was spacious and clean but we didn't use any of the hotel facilities during our stay although gym and pool looked well equipped. Check in was easy, parking on site and around 10 min drive to nearby Marlow. Lovely area and was a good option for an overnight stay. You can walk into Marlow . Marlow is a lovely town with lots of choices of nice places to eat and drink. Overly good stay, recommended and good value."
"We recently spent 2 nights at this property whilst staying in the area. The hotel is quite a gem. The lobby area is open and modern, the desk staff exceptionally welcoming. Our double room was located on the ground floor. The room itself was well-appointed. the beds were extremely comfortable. Sadly, as we were out and about with other business that weekend, we were not able to avail ourselves of the spa or dining options. Next time!"
"Best nights sleep. Best mattresses ever."
"Staff, especially karim, very helpful. Room was a good size. Beds very comfortable Breakfast was very good first morning and excellent the second morning. a good place to stay location great."
"Staff were friendly, room was clean, tidy and comfortable. Food was very good."
"Excellent club room with access to club lounge. Very good canapés and drinks in the evening Nice breakfast."
"Very accommodating staff. Friendly, efficient and knowledgeable."
"The breakfast in particular was the best hotel breakfast I've ever had! Loved the fact that robes were provided. Very comfortable stay."
"My 3 friends and I stayed in the Crowne Plaza Marlow, from Friday to Sunday while we were attending the Rewind Festival in Henley. 2 of us from Ireland, 1 from Guernsey and 1 from Dorset. We had a wonderful time at this hotel.
We had a room to accommodate the 4 of us with one evening meal included, and breakfast every morning. The room was a great size for all our things, we had a lot of accessories!
We had full use of the Spa, which was lovely as on the Friday we just relaxed, lay back and caught up in the jacuzzi.
The dinner was really nice with a great selection to choose from, 3 course meal.
Breakfast every morning was delicious and plenty of everything from fresh fruit, yogurts, cereals, to the full works. You could also order your breakfast to suit your own individual needs.
Staff in all the areas of the hotel could not have been nicer, and extremely helpful when needed.
I had previously read the reviews on my way to this hotel and was not looking forward to it, but it just goes to show you, you need to reserve judgement until you experience things for yourself.
We will be hopefully returning to do it all over again next year, so keep up the good work Crowne Plaza Marlow!"
"My family and I stayed with you from Wednesday 9th August until Friday 11th August and had a great time. The hotel itself, the staff welcome and the food were all amazing. Thank you very much."
"Check-in staff helpful and friendly. Hotel has good clean facilities."
"We had a really great experience. The main positives were...
• Overall the customer service was outstanding, from the reception desk to the bar/restaurant/spa. Everyone was extremely friendly and accommodating.
• The breakfast has excellent reviews on tripadvisor, and it certainly lived up to the hype. It was exceptional.
• Free water in the rooms is a really nice touch, I don't know why more hotels don't do this.
• We were allocated an adapted room as my wife is in a wheelchair, and it was a very nice size. Sometimes adapted rooms can be too small.
Overall we had a really great stay, we came without our 3 year old to get a well earned night off! However we noted that our daughter would absolutely love to stay there, so we are thinking about coming back with her at some point for sure."
"Good price good location Friendly Staff."
"I would just like to write to express my thanks for the wonderful customer service I experienced last weekend, resolving an issue with room allocation. My special thanks goes to Theodora on the front desk, and the rest of the duty team."
"Staff just so nice, bright spacious rooms, love this hotel!"
IS_Scotland - TripAdvisor
"Extremely helpful staff, especially the gentleman at the reception desk."
"Spent our honeymoon here, and the service was great too to bottom. Excellent massage, delicious food, and a view of the lake which is simply breathtaking. Recommended."
"The room was comfortable. The management staff were up to usual high standards. The younger members of staff need more training. The new F&B manager was an absolute delight and had only been there 9 days. He was extremely helpful regarding gluten free dinner rolls."
"Very good hotel, staff and location, but improvements needed.
Stayed at this hotel for leisure many times, and return each year. It has a great location, 15 minute walk into Marlow along the Thames. Staff are great, and welcoming."
"Friendly Staff, Courteous Service, Clean and Pleasant environment."
"Good food, good facilities, friendly and efficient staff. Overall a very nice break"
I would just like to pass on my huge compliments to you and your staff following our experience of staying with you at the weekend 20th/21st May.
Myself and my family, (Inc 2 children), along with 3 others families, totalling 16 people, joined you and from the moment we arrived, to the time departed we're all treated fantastic.
Please can you specifically pass on our compliments and thanks to your restaurant staff who could not do enough to welcome us, and our 8 noisy and messy children.
The main waiter (apologies I did not catch name) went over and above what any of us expected. He was polite and attentive and friendly. The Indian food was fantastic and the children's meals were brilliant (getting them for free was a big bonus!!).
It was the best experience of a hotel stay we've ever had, and I have already recommended you to others, and trying to with out why we'd need to come back again!!!!
Brilliant work, friendly and professional staff, beautiful settings and facilities.
Thank you and keep up the good work!"
Birthday Break Away
"After receiving some vouchers to use for a quiet getaway, we saw that this was one of the hotels that was featured of where we could use them.
We booked and decided that we would upgrade ourselves to the Club Room for a small fee extra each night.
Found the hotel easy to get to, even though we were early and couldn't check in we decided to wander around the hotel and get a drink from the bar. The staff were friendly and happy when we got there and couldn't be any more approachable.
When we eventually checked in at 2pm, found our room to be nice and clean and well presented. As you do with any room (well I do anyway) I like to check out the room and check what is what. Found everything easily but the tea and coffee facilities were in the wardrobe.
Decided to go use the Club Room facilities before we took a trip into town and no one was in there! One member of staff was in there and served us complimentary drinks and hot snacks. Lovely little touch and nice chill out Room. Just not sure why no one was using it!
I have seen many comments and reviews for this hotel slam the distance away from the village and the distance away from the river. I had no problems with walking towards the village. Took about 20 mins walk (following the Thames River Walk) and passed many beautiful places.
If you can't be bothered to walk, a cab is £7. Not bad to be honest.
Bed was comfy and no problems with that.
Spa and Gym are lovely.
Throughout the stay the staff were always helpful and I even enjoyed attending the bar on Friday night to watch the pianist. Bar staff were always friendly and although it was sometimes slow to get served the atmosphere was lovely.
Breakfast. A lot of choice. Continental and full English.
We couldn't fault this stay at all. It was a perfect break away and we will hopefully be staying again."
"Lovely foyer, great reception staff. Room clean, quiet and comfortable"
"Everything was done to spend a great time. Clean and spacious bedroom with a good restaurant"
"Good value for the room. Wonderful Breakfast and made all the better by extremely helpful and attentive staff."
"The hotel was the perfect place for our stay. Ideally situated for visiting the local area and only a short taxi ride into Marlow. The breakfast was substantial and provided a good start to our day. The bar area menu was ideal for a snack. The one thing I have experienced in all IHG properties is the friendliness and helpfulness of every member of staff. The Crowne Plaza Marlow exemplified this."
"Club access, courteous staff, good room service and restaurant".
"Cleanliness of all areas of the hotel. Super friendly reception staff. Ease of checkout. Good choice at breakfast."
"The breakfast was superb and the rooms large and well appointed"
"Large, quiet room, decent size bathroom with separate shower. Nice walk along the river into Marlow (weather was good!). A couple of nights away from the kids!"
"Great room, very comfortable bed and nice bathroom. Breakfast was perfect with plenty of choice, lots of staff on duty working well together. Cannot really see anything needs to change, just keep up the service as it is !"
"Clean room, fast check-out."
"I love the rooms, the food choices in the bar. As a lone traveller, I feel happy to have breakfast alone."
"Size of room / availability of two double beds. Leisure facilities incl. outside hot tub, children's facilities. Breakfast. Location. Grounds. Modern style."
"This is one of the best hotels (best for the price) that I have used in the UK (I have used ~12 different hotels in the UK and 4 in the Hurley area). The property is clean, well kept, and the staff seems motivated to make guests feel appreciated."
"Good size room Proper King bed Mirrors for getting ready for wedding Biscuits in room Breakfast Breakfast open til 11am (usually 10 or 10.30 in other hotels) Check out at noon a big advantage for us (often 11am at other hotels)".
"Room comfortable, spacious, quiet, clean and warm. Welcome, helpfulness and professionalism of staff made our stay too. Lovely breakfast. Staff helped us keep our son's insulin in bar fridge. Loved the view from the dining room during breakfast."
"We found the staff when we first booked in very pleasant and helpful, the bedroom was very clean and spacious, the restaurant was excellent for a good selection of food for breakfast. All of the hotel staff were very polite and helpful, we used most of the facilities including the gym, swimming pool and hot tub, we had a great break and certainly would stay here again. THANKS".
"The setting of the hotel is excellent. The room and public areas were clean .The service in the bar and restaurant was excellent in the morning and evening".
"Thank you to you and all of your colleagues that made our stay perfect. 10 out of 10. They could not do any more for us we was looked after from the minute we arrived and the price that you done for us was absolutely incredible."
"This is an hotel fit for purpose that has an obvious appeal to a broad cadre of customers. It was clear that the hotel is deservedly popular and we would definitely choose to stay there again."
"Excellent stay, stayed many times."
"The room was spacious and the hotel is in good aesthetic condition."
"Lovely hotel with great facilities in an excellent location."
"Stayed with a friend, check-in was quick and the Room Service was great. We never got the time to use all of the facilities but they were explained in detail, I wish we had stayed here a bit longer. "
"We always stay in the Crowne Plaza when staying in Marlow, it’s a good hotel with 2 double beds in twin rooms."
"The hotel is in a great location, close to Marlow and Henley. Lovely gardens with a wonderful lake. Child’s play area. Rooms are very large with big baths and separate showers. Staff were all very professional and so obliging."
"Great location, nice quiet rooms, friendly staff."
"The staff were fantastic so welcoming and friendly to the children."
"Our executive room was excellent. It was spacious, comfortable and very clean. The bed was very comfortable and the bathroom was spacious with an excellent shower cubicle. The staff were helpful and friendly. The breakfast was most enjoyable."
"Hotel was decorated lovely and all staff we encountered were friendly polite and professional. Lovely bathroom and beds were comfortable. "
"I would like to take this opportunity to thank you and your staff for such a lovely stay at your hotel. All members of staff were helpful and this made the whole weekend fantastic! All the ladies who attended have said they would definitely consider staying again sometime soon so please keep me posted of any promotions you may have.
Once again thank you for all your efforts and a huge thank you to all the staff at Crowne plaza Marlow."
"Friendly staff, clean, lots of facilities. Great food."
"Breakfast was excellent and the gym facility was the best I've encountered at a comparable hotel."
"Very warm welcome from friendly staff the staff were helpful and made us feel special. Pele especially was very good with my little girl helping her at breakfast time and making conversation with her and asking all about our day to come."
me4794 - TripAdvisor
"This is a great hotel. A little out of the way, but with plenty of parking.
We stay here when we go to The Pub In The Park event in May - hoping that this is going to be an annual event - its been on twice now and is by far the best!! we have also stayed at NYE to see the fireworks over the lake - great experience.
The grounds are great with plenty of seating to look out over the lake and relax.
We were upgraded to the executive room - thank you very much :) and this also included access to the club lounge, which serves soft drinks during the day and alcohol canapes in the evening.
The rooms are clean and a good size. Nice toiletries too.
The staff are very friendly. The male receptionists enthusiasm re the refurbishment was catching and we cant wait to try one of the new rooms.
See you again soon, Jo and Andy"
jeppy - Tripadvisor
"We enjoyed a most relaxing time, lovely setting and the service excellent. Very warm and welcoming reception. Staying 3 days gave us the opportunity to sample a variety of dishes on the breakfast menu. The service was very good and food excellent. Our room was very comfortable and well fitted. Would definitely recommend staying here."
"We stayed here as part of a Legoland deal. The man on reception that checked us in was brilliant; friendly, knowledgeable and made us laugh. The children were given an activity pack each which pleased them! Our room was spacious, clean and the bathroom had a shower and bath. The room was quiet even though there was an event downstairs too. Breakfast buffet was good. The pool was nice, again clean with friendly staff at the desk. There is a small kids play area next to a large green space overlooking the beautiful lake so ideal for kids to run off some energy. We would definitely come back here."
KDAL2012 - Tripadvisor
"Great welcome, lovely room and comfortable bed. Also wide choice at breakfast - definitely would recommend."
"We use this hotel regularly and that tells you everything. The standard is incredibly consistent so you know what you are going to get. Comfortable and quiet with large rooms it also has a huge car park and is in a great location. What's not to like!"
"We use this hotel on a regular basis because it is of a known (good) standard. The rooms are always clean and large, everything works and staff are polite and friendly. The location is outstanding"
"The hotel was amazing the staff extremely helpful nothing was too much for them to do for us for us the Mangers of the restaurant where outstanding they made us feel right at home. Also the person who greeting us on our arrival (He is French) made us feel so welcomed"
"Check in was excellent! The lady that checked us in was very helpful & welcoming. We were early but we still were checked in. Kindly booked us a taxi too. The bar staff were great too. The room was comfortable, clean & air conditioning worked well! A relief in this weather."
"Stayed here as a present from family. Hotel is in good location for visiting Marlow and other surrounding areas of interest. Nice clean rooms and public areas. Breakfast is really good, with plenty of choice and all hot food nice and hot. Had evening meal which was of a high standard. Did not use bar or spa facilities but both looked well run. Would definitely stay again."