Accommodation Guest reviews
"Hotel is relaxed, welcoming and a pleasure to stay at. The staff are extremely welcoming, professional and very courteous."
"Excellent hotel,polite welcoming staff .Beautiful hotel lovely grounds.Spa treatments excellent. Food excellent."
"All my VIP guests were very pleased with their bedrooms & the service received last week, So thank-you & the hotel staff very much".
"Very courteous staff. The fresh and contemporary style of the hotel. the Spa area was peaceful and relaxing- just what I needed".
"Good hotel ... worth it ... nice staff ..... clean rooms..... outside hottub!!!"
"The rooms and service of staff was excellent in all my experience was good."
"Waiter and waitress were of exceptionally good approach. Prompt in delivery.
"All excellent as always."
"Very relaxing comfortable break with good gym access and excellent breakfasts."
"Would definitely recommend. We had a very comfortable, relaxed stay and found everything we needed. Staff were polite and professional, the room was clean and comfortable, and the spa facilities were lovely and relaxing."
"Another excellent Christmas visit to Marlow. The Hotel staff were all charming."
"Nice gym and pool superb club room."
"A very enjoyable stay at a quality hotel. The service was fantastic and I would totally recommend it :-)"
"Brilliant stay staff were very polite and helpful. could not fault anything at all with our stay. From the time we arrived until the time we checked out everything went really well for my daughters surprise. Thank you Crowne Plaza."
"Good Hotel, well situated and the service in the hotel is excellent. Rooms are clean modern and have comfortable beds with great bathrooms where everything works well. The Spa and swimming pool is a great facility. The breakfast buffet offers a wide range with fruits, cereals, muffins and pastries. Huge Car park in front of hotel and is secure."
"Me and my husband stayed here for our wedding anniversary. We both liked the room, it was clean and spacious. We visited the spa where we had a treatment each and then spent a couple of hours in the pool, sauna, Jacuzzi etc. We enjoyed the spa experience overall."
"Relaxing atmosphere. friendly and helpful staff. Excellent location."
"The staff were very friendly and accommodating. All our needs were met, the room was lovely and the bed was very comfortable. We had mentioned it was our anniversary and they gave us a few complementary treats! Everything was clean and the breakfast was very tasty. Overall, I would definitely recommend."
"Very friendly staff, wonderful spa experience. Loved the complimentary chocolates in the room."
"Attentive staff. Best Christmas dinner. We stayed in an Executive room which was very spacious and peaceful even though there were a few Christmas parties going on."
"The spa is lovely and the food was amazing. Reception staff extremely helpful and full of warmth towards us. They made our stay go smoothly and catered to all our needs."
"Very comfortable room with all I needed Great nights sleep - quiet and comfortable."
"Hotel was very nice staff were friendly. Clear rooms with good view and the bed was very comfortable."
"Reception welcome, receptionist remembered why we were there, room comfortable, bath and shower, nice areas in which to relax, spa. "
"The location & the excellent breakfast & service provided at breakfast, also good pool facilities."
"The all inclusive package was great value. The 3 course dinner we had was of great quality and was delicious . Our room was spacious, clean and very comfortable bed."
"The breakfast was one of the best I've had so far in the IHG chain! The gentleman on reception that checked me in was also of an impressive standard with customer service!"
"I was here for a wedding by myself. I was the Best Man for the wedding, and I needed to stay at a hotel that was close to the venue. The Crowne Plaza Hotel at Marlow was a perfect fifteen-minute drive away. Coming from America, I was absolutely terrified about driving on the opposite side of the road. The hotel staff was gracious enough to not only order a taxi, but also made sure that the cab company charged a reasonable price. It's the little things that count, especially for a shy little tourist like me. I would not hesitate in staying at this hotel again!
"Excellent staff nice hotel, marlow is a great place."
"Fantastic Hotel that I use Frequently. Location, Rooms and Service Excellent."
"Best hotel in the area if you are a business traveler wanting access to decent health and fitness facilities. Friendly staff."
"Very friendly staff, excellent facilities for a family get-together. Good breakfast with first class service. Quiet location and no late night noise. Convenient for a walk by the Thames."
"This hotel was a treat to stay at with its good location pleasant surroundings and easy access. The staff were helpful and polite with nothing too difficult. The staff made a first class team. Loved the spaciousness of the hotel, good design, outlook was lovely."
"A great hotel with excellent facilities. Stayed 2 nights. The staff were very friendly and chatty. Parking facilities were very good."
"Booked the Sunday spa package as it was our anniversary. Was a fantastic price for what we got, lovely food, staff extremely helpful and friendly,room spacious and clean. Marlow is a lovely village with quaint shops and plenty of pubs to choose from."
"Best hotel in the area if you are a business traveler wanting access to decent health and fitness facilities. Friendly staff."
"The staff at this hotel are very attentive and extremely friendly. The rooms are nice and big. Comfortable bed. Bar has good selection of drinks. Great breakfast. Would come back."
"Room was modern and had everything we needed. Bed was super comfy and quiet night so slept well. All staff we saw were friendly and helpful. Breakfast was tasty and good choice of food. Spa facilities good, enjoyed pool, jacuzzi, steam room and sauna."
Friendly, welcoming, helpful staff. Very attentive! Spacious rooms and communal areas."
"Very good value for money very impressed lovely location"
"Fab service, can't wait for the refurb! Wonderful service at this hotel. Spotless room. Great value price."
"We were not disappointed with our stay at the Crowne Plaza. Excellent service and the swimming pool and spa facilities were excellent also the gym. We thought the staff on reception were friendly and polite especially the Frenchman, he was so helpful. The bedrooms were spacious and very clean. We made the most of our stay and thoroughly enjoyed it, we shall certainly come back as we love Marlow too."
"A memorable stay with great service with courteous staff, excellent food and lots of amenities for leisure."
"We were not disappointed with our stay at the Crowne Plaza. Excellent service and the swimming pool and spa facilities were excellent also the gym. We thought the staff on reception were friendly and polite especially the Frenchman , he was so helpful. The bedrooms were spacious and very clean . We made the most of our stay and thoroughly enjoyed it , we shall certainly come back as we love Marlow too."
"The staff were very pleasant, room spacious, pool, sauna, steam room and jacuzzi were excellent. Spotless facilities and great breakfast."
"I like the facilities you have, gym, pool, sauna, steam room, and breakfast was really lovely. The suite I had was also really lovely."
"Manager and staff were very amiable, the overall hotel appearance was pleasing."
"Very nice hotel, staff were extremely helpful. We asked for a quiet room and we got one , had really good sleep. Reception phoned for taxis for us. Swimming pool was lovely, and I had a very good massage in the spa. Would definitely stay there again."
"The room was good, staff were excellent. Leisure facilities great. Good choice at breakfast."
"Your staff were amazingly friendly and helpful, from the cleaners, receptionist and restaurant staff especially."
"Crowne Plaza lies at mid-range in the IHG stable, and you expect a decent experience. Some reviews have complained about the location- but once you arrive there you feel you are in the countryside- a peaceful location with the occasional trundle of the single line trains running by...I liked this hotel- they put a map of the runs and walks you can do along the river next to the hotel- this is a really nice touch- and the maps are handy- even in this GPS age. Staff are excellent, friendly, genuine and professional- my status afforded me a pleasant upgrade on a multi-day stay- really appreciated. The rooms are good- functional but well-maintained and the bed is firm and good bedding and duvet. Staff are attentive at breakfast and room service. The breakfast is British, - it is very,very good. the environs of the hotel are outstanding considering its location- I was on business and felt truly relaxed even on the walk up from the car park past the water feature- it really did make me feel relaxed. If you want a beer in the evening there is a pleasant view onto open greenery to the river. All in all, this hotel made me feel valued and I was more than happy with it- it's a good choice and this is a good IHG option. My thanks to all the staff."
clubworldzilla - TripAdvisor
"We had a 2 night stay and found everything to be of a great standard. The staff were very bubbly and helpful, room was spacious and clean with a full bathroom, amenities were pleasant and the breakfast was very nice with a lot of variety. Overall I would definitely stay again when in the area."
Tjep2017 - TripAdvisor
"I write to thank you for having great people who are so professional, helpful and courteous. They made my family's stay very agreeable and pleasant. We will back for Xmas for a few days. "
"Recently stayed here for 1 night when visiting nearby area of Marlow. Stayed in a ground floor accessible room which was spacious and clean but we didn't use any of the hotel facilities during our stay although gym and pool looked well equipped. Check in was easy, parking on site and around 10 min drive to nearby Marlow. Lovely area and was a good option for an overnight stay. You can walk into Marlow . Marlow is a lovely town with lots of choices of nice places to eat and drink. Overly good stay, recommended and good value."
"We recently spent 2 nights at this property whilst staying in the area. The hotel is quite a gem. The lobby area is open and modern, the desk staff exceptionally welcoming. Our double room was located on the ground floor. The room itself was well-appointed. the beds were extremely comfortable. Sadly, as we were out and about with other business that weekend, we were not able to avail ourselves of the spa or dining options. Next time!"
"Best nights sleep. Best mattresses ever."
"Staff, especially karim, very helpful. Room was a good size. Beds very comfortable Breakfast was very good first morning and excellent the second morning. a good place to stay location great."
"Staff were friendly, room was clean, tidy and comfortable. Food was very good."
"Excellent club room with access to club lounge. Very good canapés and drinks in the evening Nice breakfast."
"Very accommodating staff. Friendly, efficient and knowledgeable."
"The breakfast in particular was the best hotel breakfast I've ever had! Loved the fact that robes were provided. Very comfortable stay."
"My 3 friends and I stayed in the Crowne Plaza Marlow, from Friday to Sunday while we were attending the Rewind Festival in Henley. 2 of us from Ireland, 1 from Guernsey and 1 from Dorset. We had a wonderful time at this hotel.
We had a room to accommodate the 4 of us with one evening meal included, and breakfast every morning. The room was a great size for all our things, we had a lot of accessories!
We had full use of the Spa, which was lovely as on the Friday we just relaxed, lay back and caught up in the jacuzzi.
The dinner was really nice with a great selection to choose from, 3 course meal.
Breakfast every morning was delicious and plenty of everything from fresh fruit, yogurts, cereals, to the full works. You could also order your breakfast to suit your own individual needs.
Staff in all the areas of the hotel could not have been nicer, and extremely helpful when needed.
I had previously read the reviews on my way to this hotel and was not looking forward to it, but it just goes to show you, you need to reserve judgement until you experience things for yourself.
We will be hopefully returning to do it all over again next year, so keep up the good work Crowne Plaza Marlow!"
"My family and I stayed with you from Wednesday 9th August until Friday 11th August and had a great time. The hotel itself, the staff welcome and the food were all amazing. Thank you very much."
"Check-in staff helpful and friendly. Hotel has good clean facilities."
"We had a really great experience. The main positives were...
• Overall the customer service was outstanding, from the reception desk to the bar/restaurant/spa. Everyone was extremely friendly and accommodating.
• The breakfast has excellent reviews on tripadvisor, and it certainly lived up to the hype. It was exceptional.
• Free water in the rooms is a really nice touch, I don't know why more hotels don't do this.
• We were allocated an adapted room as my wife is in a wheelchair, and it was a very nice size. Sometimes adapted rooms can be too small.
Overall we had a really great stay, we came without our 3 year old to get a well earned night off! However we noted that our daughter would absolutely love to stay there, so we are thinking about coming back with her at some point for sure."
"Good price good location Friendly Staff."
"I would just like to write to express my thanks for the wonderful customer service I experienced last weekend, resolving an issue with room allocation. My special thanks goes to Theodora on the front desk, and the rest of the duty team."
"Staff just so nice, bright spacious rooms, love this hotel!"
IS_Scotland - TripAdvisor
"Extremely helpful staff, especially the gentleman at the reception desk."
"Spent our honeymoon here, and the service was great too to bottom. Excellent massage, delicious food, and a view of the lake which is simply breathtaking. Recommended."
"The room was comfortable. The management staff were up to usual high standards. The younger members of staff need more training. The new F&B manager was an absolute delight and had only been there 9 days. He was extremely helpful regarding gluten free dinner rolls."
"Very good hotel, staff and location, but improvements needed.
Stayed at this hotel for leisure many times, and return each year. It has a great location, 15 minute walk into Marlow along the Thames. Staff are great, and welcoming."
"Friendly Staff, Courteous Service, Clean and Pleasant environment."
"Good food, good facilities, friendly and efficient staff. Overall a very nice break"
I would just like to pass on my huge compliments to you and your staff following our experience of staying with you at the weekend 20th/21st May.
Myself and my family, (Inc 2 children), along with 3 others families, totalling 16 people, joined you and from the moment we arrived, to the time departed we're all treated fantastic.
Please can you specifically pass on our compliments and thanks to your restaurant staff who could not do enough to welcome us, and our 8 noisy and messy children.
The main waiter (apologies I did not catch name) went over and above what any of us expected. He was polite and attentive and friendly. The Indian food was fantastic and the children's meals were brilliant (getting them for free was a big bonus!!).
It was the best experience of a hotel stay we've ever had, and I have already recommended you to others, and trying to with out why we'd need to come back again!!!!
Brilliant work, friendly and professional staff, beautiful settings and facilities.
Thank you and keep up the good work!"
Birthday Break Away
"After receiving some vouchers to use for a quiet getaway, we saw that this was one of the hotels that was featured of where we could use them.
We booked and decided that we would upgrade ourselves to the Club Room for a small fee extra each night.
Found the hotel easy to get to, even though we were early and couldn't check in we decided to wander around the hotel and get a drink from the bar. The staff were friendly and happy when we got there and couldn't be any more approachable.
When we eventually checked in at 2pm, found our room to be nice and clean and well presented. As you do with any room (well I do anyway) I like to check out the room and check what is what. Found everything easily but the tea and coffee facilities were in the wardrobe.
Decided to go use the Club Room facilities before we took a trip into town and no one was in there! One member of staff was in there and served us complimentary drinks and hot snacks. Lovely little touch and nice chill out Room. Just not sure why no one was using it!
I have seen many comments and reviews for this hotel slam the distance away from the village and the distance away from the river. I had no problems with walking towards the village. Took about 20 mins walk (following the Thames River Walk) and passed many beautiful places.
If you can't be bothered to walk, a cab is £7. Not bad to be honest.
Bed was comfy and no problems with that.
Spa and Gym are lovely.
Throughout the stay the staff were always helpful and I even enjoyed attending the bar on Friday night to watch the pianist. Bar staff were always friendly and although it was sometimes slow to get served the atmosphere was lovely.
Breakfast. A lot of choice. Continental and full English.
We couldn't fault this stay at all. It was a perfect break away and we will hopefully be staying again."
"Lovely foyer, great reception staff. Room clean, quiet and comfortable"
"Everything was done to spend a great time. Clean and spacious bedroom with a good restaurant"
"Good value for the room. Wonderful Breakfast and made all the better by extremely helpful and attentive staff."
"The hotel was the perfect place for our stay. Ideally situated for visiting the local area and only a short taxi ride into Marlow. The breakfast was substantial and provided a good start to our day. The bar area menu was ideal for a snack. The one thing I have experienced in all IHG properties is the friendliness and helpfulness of every member of staff. The Crowne Plaza Marlow exemplified this."
"Club access, courteous staff, good room service and restaurant".
"Cleanliness of all areas of the hotel. Super friendly reception staff. Ease of checkout. Good choice at breakfast."
"The breakfast was superb and the rooms large and well appointed"
"Large, quiet room, decent size bathroom with separate shower. Nice walk along the river into Marlow (weather was good!). A couple of nights away from the kids!"
"Great room, very comfortable bed and nice bathroom. Breakfast was perfect with plenty of choice, lots of staff on duty working well together. Cannot really see anything needs to change, just keep up the service as it is !"
"Clean room, fast check-out."
"I love the rooms, the food choices in the bar. As a lone traveller, I feel happy to have breakfast alone."
"Size of room / availability of two double beds. Leisure facilities incl. outside hot tub, children's facilities. Breakfast. Location. Grounds. Modern style."
"This is one of the best hotels (best for the price) that I have used in the UK (I have used ~12 different hotels in the UK and 4 in the Hurley area). The property is clean, well kept, and the staff seems motivated to make guests feel appreciated."
"Good size room Proper King bed Mirrors for getting ready for wedding Biscuits in room Breakfast Breakfast open til 11am (usually 10 or 10.30 in other hotels) Check out at noon a big advantage for us (often 11am at other hotels)".
"Room comfortable, spacious, quiet, clean and warm. Welcome, helpfulness and professionalism of staff made our stay too. Lovely breakfast. Staff helped us keep our son's insulin in bar fridge. Loved the view from the dining room during breakfast."
"We found the staff when we first booked in very pleasant and helpful, the bedroom was very clean and spacious, the restaurant was excellent for a good selection of food for breakfast. All of the hotel staff were very polite and helpful, we used most of the facilities including the gym, swimming pool and hot tub, we had a great break and certainly would stay here again. THANKS".
"The setting of the hotel is excellent. The room and public areas were clean .The service in the bar and restaurant was excellent in the morning and evening".
"Thank you to you and all of your colleagues that made our stay perfect. 10 out of 10. They could not do any more for us we was looked after from the minute we arrived and the price that you done for us was absolutely incredible."
"This is an hotel fit for purpose that has an obvious appeal to a broad cadre of customers. It was clear that the hotel is deservedly popular and we would definitely choose to stay there again."
"Excellent stay, stayed many times."
"The room was spacious and the hotel is in good aesthetic condition."
"Lovely hotel with great facilities in an excellent location."
"Stayed with a friend, check-in was quick and the Room Service was great. We never got the time to use all of the facilities but they were explained in detail, I wish we had stayed here a bit longer. "
"We always stay in the Crowne Plaza when staying in Marlow, it’s a good hotel with 2 double beds in twin rooms."
"The hotel is in a great location, close to Marlow and Henley. Lovely gardens with a wonderful lake. Child’s play area. Rooms are very large with big baths and separate showers. Staff were all very professional and so obliging."
"Great location, nice quiet rooms, friendly staff."
"The staff were fantastic so welcoming and friendly to the children."
"Our executive room was excellent. It was spacious, comfortable and very clean. The bed was very comfortable and the bathroom was spacious with an excellent shower cubicle. The staff were helpful and friendly. The breakfast was most enjoyable."
"Hotel was decorated lovely and all staff we encountered were friendly polite and professional. Lovely bathroom and beds were comfortable. "
"I would like to take this opportunity to thank you and your staff for such a lovely stay at your hotel. All members of staff were helpful and this made the whole weekend fantastic! All the ladies who attended have said they would definitely consider staying again sometime soon so please keep me posted of any promotions you may have.
Once again thank you for all your efforts and a huge thank you to all the staff at Crowne plaza Marlow."
"Friendly staff, clean, lots of facilities. Great food."
"Breakfast was excellent and the gym facility was the best I've encountered at a comparable hotel."
"Very warm welcome from friendly staff the staff were helpful and made us feel special. Pele especially was very good with my little girl helping her at breakfast time and making conversation with her and asking all about our day to come."
me4794 - TripAdvisor
"This is a great hotel. A little out of the way, but with plenty of parking.
We stay here when we go to The Pub In The Park event in May - hoping that this is going to be an annual event - its been on twice now and is by far the best!! we have also stayed at NYE to see the fireworks over the lake - great experience.
The grounds are great with plenty of seating to look out over the lake and relax.
We were upgraded to the executive room - thank you very much :) and this also included access to the club lounge, which serves soft drinks during the day and alcohol canapes in the evening.
The rooms are clean and a good size. Nice toiletries too.
The staff are very friendly. The male receptionists enthusiasm re the refurbishment was catching and we cant wait to try one of the new rooms.
See you again soon, Jo and Andy"
jeppy - Tripadvisor
"We enjoyed a most relaxing time, lovely setting and the service excellent. Very warm and welcoming reception. Staying 3 days gave us the opportunity to sample a variety of dishes on the breakfast menu. The service was very good and food excellent. Our room was very comfortable and well fitted. Would definitely recommend staying here."
"We stayed here as part of a Legoland deal. The man on reception that checked us in was brilliant; friendly, knowledgeable and made us laugh. The children were given an activity pack each which pleased them! Our room was spacious, clean and the bathroom had a shower and bath. The room was quiet even though there was an event downstairs too. Breakfast buffet was good. The pool was nice, again clean with friendly staff at the desk. There is a small kids play area next to a large green space overlooking the beautiful lake so ideal for kids to run off some energy. We would definitely come back here."
KDAL2012 - Tripadvisor
"Great welcome, lovely room and comfortable bed. Also wide choice at breakfast - definitely would recommend."
"We use this hotel regularly and that tells you everything. The standard is incredibly consistent so you know what you are going to get. Comfortable and quiet with large rooms it also has a huge car park and is in a great location. What's not to like!"
"We use this hotel on a regular basis because it is of a known (good) standard. The rooms are always clean and large, everything works and staff are polite and friendly. The location is outstanding"
"The hotel was amazing the staff extremely helpful nothing was too much for them to do for us for us the Mangers of the restaurant where outstanding they made us feel right at home. Also the person who greeting us on our arrival (He is French) made us feel so welcomed"
"Check in was excellent! The lady that checked us in was very helpful & welcoming. We were early but we still were checked in. Kindly booked us a taxi too. The bar staff were great too. The room was comfortable, clean & air conditioning worked well! A relief in this weather."
"Stayed here as a present from family. Hotel is in good location for visiting Marlow and other surrounding areas of interest. Nice clean rooms and public areas. Breakfast is really good, with plenty of choice and all hot food nice and hot. Had evening meal which was of a high standard. Did not use bar or spa facilities but both looked well run. Would definitely stay again."